Privacy Policy

Who is responsible

Darius Hartley Personal Training is responsible for the personal and health information described in this policy.

Privacy questions, access or correction requests, and complaints can be sent to support@dariushartleypt.com.au.

Information we collect

• Enquiry and contact information: your name, email address, mobile number, contact preference, enrolment readiness, payment-option interest and anything you choose to add to your enquiry.
• Enrolment and payment information: your contact details, chosen payment option, payment status, transaction references and subscription status. Stripe collects and holds your card details; card details are not stored in the participant tracker.
• Health and coaching information: pre-exercise questionnaire responses, injuries, medications or limitations you disclose, movement-screening notes, Evolt results, goals, personalised nutrition targets, attendance, weekly ratings and reflections, coach feedback, progress records and photos.
• Website and security information: basic browser, device, visit and interaction information used to understand the website and protect forms from misuse. Security systems may process connection information when checking that a visitor is human.

Why we use it

We use this information to respond to you, determine whether the challenge is suitable, manage your place and payments, create and secure tracker access, provide coaching, personalise guidance, monitor progress and wellbeing, communicate with you, keep required records, protect the service and resolve problems or complaints.

If required enquiry or enrolment information is not provided, we may be unable to contact you, reserve a place, process enrolment or safely provide the challenge.

Who may receive or process it

Information is available only to Darius Hartley Personal Training and contracted services needed to operate the challenge, such as website hosting and security, secure participant login, database and file storage, email delivery, payment processing, questionnaires and business administration. Information may also be disclosed where required by law, with your consent, or where necessary to address a serious safety concern.

We do not sell participant information.

Processing outside Australia

We use trusted service providers for website hosting, secure login, email delivery and payment processing. Some information may be processed outside Australia, including in the United States and Ireland, subject to the providers’ privacy and security protections. Card details are collected and held by Stripe and are not stored in the participant tracker.

How we protect information

We use encrypted website connections, restricted coach access, participant authentication, separate live and test systems, server-side form protection, payment-signature checks, controlled invitation links, duplicate-send protection and access rules that separate each participant’s tracker information. We limit access to people and services that need it for the purposes described above.

No online system can be guaranteed completely secure. If we identify an incident affecting personal or health information, we will assess it and respond as required by applicable law.

How long we keep it

Enquiry records for people who do not enrol are deleted 12 months after the last contact.

Adult participant health records are retained for at least seven years after the last health service provided, as required by Victorian health-records law. Payment, accounting and legal records may be retained for any additional period required by law. When information is no longer required and may lawfully be deleted, it is securely deleted or permanently de-identified.

Access and correction

You may ask to access or correct personal or health information we hold about you. Email support@dariushartleypt.com.au with enough information for us to verify your identity and understand your request. We will respond within the time required by applicable law and explain any lawful reason that prevents full access or correction.

Privacy complaints

Please email support@dariushartleypt.com.au first so we can investigate and respond. If the matter is not resolved, you may contact the Victorian Health Complaints Commissioner or the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when the challenge service, providers or legal requirements change. The current version and update date will remain available on this page.